Frequently Asked Questions
Shipping FAQ
Do we ship to all 50 states?
The short answer is No.
Depending on the product some products can not be shipped to certain states or regions
Currently there are shipping restrictions on Delta 8, THCA, and Kratom.
Check Shipping Policy for more details
Are the packages discreet?
Yes, all of our packages from Bertha's Depot are discreet and look like normal packages you'd get from the mail.
What is your Refund Policy?
We like to ensure quality when it comes to our products so we will handle returns on a case-by-case basis. You have 30 days to return from which the order was received. Be patient when you contact us, and we will respond in 48hrs or less.Â
Depending on the issue either Bertha's or the customer will be responsible for shipping and handling. If the item is unwanted, it remains the customer responsibility. If the item is damaged and or you have received the wrong item, then Bertha's will send a prepaid return shipping label to your email so you then can send it and receive a refund or an item of equal value or less.
Keep in mind all items must be returned new and unused, if the items are returned used, you will not receive a refund.
Due to sanitary reasons consumable items cannot be returned such as THC&CBD, "Roll Up", Kratom, "Shroomies", Nicotine Vapes, and "Exotic Snacks".
Product FAQ
What is a Cannabinoid?
A cannabinoid is a type of chemical compound that is found in the cannabis plant. These compounds interact with the body's endocannabinoid system, which is responsible for regulation various physiological process such as mood appetite, pain sensation, and immune response. Such cannabinoids are Delta 8, THC-A, HHC and more! Continue reading by visiting our Cannabinoid page where we explain each form of THC.
What is Kratom?
Kratom, or Mitragyna speciosa, is a natural plant native to Southeast Asia, primarily found in Thailand, Malaysia, and Indonesia. It’s been used for centuries by local cultures for its medicinal properties. In the U.S., kratom has found a broad audience who utilize it for a variety of reasons—from managing chronic pain to coping with anxiety or boosting productivity. Available in several forms like powder, capsules, and extracts, each type of kratom has its own effects and dosage requirements.
What is 7-Hydroxymitragynine?
The 7-Hydroxymitragynine alkaloid is extracted from the Mitragyna Speciosa (Kratom) leaf and is extremely potent. Two main compounds exist in the Kratom leaf: Mitragynine and 7-hydroxymitragynine. Each alkaloid is responsible for the different effects when you take Kratom. However, isolating and extracting only one alkaloid creates a unique experience that’s quickly becoming popular. Learn more on our 7-Hydroxymitragynine page.
What type of mushroom products do you sell?
The type of mushrooms that we sell are legal and combine different blends that promote stimulation. They're intended to mellow you out and are known to be euphoric.